Getting In TouchFor general enquiries please fill in the contact form or contact us through the details below.
Bookings can be made directly from each of the product pages.
Level 5, 18 St Martins Lane, Grafton
PO Box 949 Auckland
Phone: +64 9 358 5600
Fax: +64 9 358 3471
Frequently Asked Questions
Simply enter your question below to begin or search by category using the menu on the left.
Q. Where can I plan my trip?
Answer: Be sure to check out the Magic Guide to New Zealand for all your pre-trip planning needs. You can find detailed pages on destinations, activities and accommodation to help you plan your New Zealand adventure!Popular Tags: | Planning | Itineraries |
For bus timetables and scheduled pickup times - please refer to our timetable page.
Q. How far in advance do I need to book a seat on the bus?
Answer: To guarantee yourself a seat on the bus we recommend you book in as far in advance as possible, particularly if its summer. This is because our seats are subject to availability. If your pass includes a Train service you will need to advise the Magic Office or your Magic Driver at least 72 hours in advance.Popular Tags: | Booking | Itineraries |
Passengers also have access to their MyMagic login - which provides 24 hr online access to confirm or change bookings on Magic services.
Q. Is the price of the Interislander ferry included in my pass?
Answer: All our Fixed beds passes automatically include the ferry journey.Popular Tags: | Interislander-Ferry | Inclusions |
If you are traveling on a transport or flexi-beds pass, your driver can assist in making the booking for you.
Q. Where can I pick up a copy of the Magic timetable?
Answer: Up to date timetable information will be available on the buses, through your driver, or you can get check the latest timetable on our timetable page.Popular Tags: | Itineraries | Timetables |
Q. Can I hop off the bus wherever I like or just at overnight stops?
Answer: Yes you can hop off the bus anywhere along the Magic route, your next driver can collect you from the hop-off point. You will need to spend at least 1 night for each compulsory overnight stop on your route. Please remember to pre-book your seat when you'd like to resume travel. Just check the best places to stop at with your driver. (read more)Popular Tags: | Hop-On-Hop-Off | On-The-Bus | Itineraries |
Q. Who Travels With Magic?
Answer: Travelling with Magic for anyone who wishes to have a great time travelling around New Zealand, meeting cool people along the way. We get a great mix of travellers who have one thing in common - they want to see the best that New Zealand has to offer in their own time and in their own way. Our passengers love to have the flexibility to do their own thing with like-minded travellers, to meet the locals, see the sights, do all the adventures activities and have a fun experience along the way.Popular Tags: | Accommodation |
On-The-Bus | Accommodation | Itineraries | Travel Info | Booking |
Q. How do I contact the Magic office?