MAGIC TRAVELLERS NETWORK CONDITIONS OF CARRIAGE 

1.  CANCELLATION AND AMENDMENTS 

MAGIC TRAVELLERS NETWORK at its discretion may allow cancellation of bookings on the following conditions:

  • once booked all passes incur a minimum of 10% of the ticket price.
  • within 7 days of departure 30% of the ticket price.
  • within 2 days of departure 50% of the ticket price.
  • cancellation on the day of departure 100% of the ticket price.
  • non-notification and when departure has occurred  100% of the ticket price.
  • once a booking is confirmed a $50 amendment fee applies to any amendments to Highlights packages.
  • once a booking is confirmed a $25 amendment fee applies to any amendments to Explorer Breaks packages.
  • domestic flights booked as part of Coach & Jet passes once confirmed are not transferable or refundable.
  • any changes to rail sectors once ticketed may incur cancellation or amendment fees.
  • passes bought in conjunction with other passes are considered 'one pass' and are subject to standard refund conditions e.g. Tranzalpine Experience and Magic Milford Discovery. 

2.  USE OF PASSES                                                                                                                   

Pass prices are correct at the time of printing. MAGIC TRAVELLERS NETWORK reserves the right to alter prices without prior notice. Transport Pass prices are based on booking date. All other products including FoNZ, Highlights, Coach & Jet, Bus & Beds and Explorer Breaks prices are based on travel date. 

Passes entitle the holder to travel on MAGIC TRAVELLERS NETWORK only.
Passes do not entitle the holder to meals or accommodation unless specified.
Passes do not include transport across Cook Strait between Wellington and Picton or Picton and Wellington unless specified.
Passes that allow rail sectors or domestic flights are subject to availability of rail and air transport and do not include transfers from railway station or airport. (Free shuttles or special low fare buses are often available from selected hostels or city bus routes).
Passengers purchasing Coach & Jet passes must provide evidence of an international airline ticket booked in their name.
Passes are valid for 12 months from the first date of travel and are not transferable.
Each sector may only be travelled once unless your pass allows Unlimited Travel.
Sectors that remain unused are not transferable or refundable.

Unlimited Travel is restricted to the following passes: Summer Magic, Spirit of New Zealand, Wayward Wanderer, Magic Adventure, Northern Discovery and Southern Discovery. Unlimited Travel entitles the holder to travel for a 12 month period from the first date of travel in one continuous direction. Conditions of Unlimited Travel: no backtracking is permitted; repeated circuits can only be commenced upon the full completion of the previous circuit; the pass holder must contact the Magic office once each circuit has been completed and provide photographic identification; the pass holder will be required to provide photographic identification whenever requested by employees of Magic Travellers Network; the pass holder will accept that upon completion of their first circuit they will subsequently travel on a space-available basis and will not be eligible for the 24 hour seat guarantee; the pass holder may not repeat travel on any sectors that are not wholly operated by MAGIC TRAVELLERS NETWORK including Northern Exposure, Coromandel Connection, East Escape, Abel Tasman, Milford Sound, Catlin's Coaster. MAGIC TRAVELLERS NETWORK will reserve the right to remove any pass holder found to be abusing Unlimited Travel.
 

Accommodation vouchers included in selected passes that remain unused are not transferrable or refundable. 

3.  LUGGAGE AND POSSESSIONS 

MAGIC TRAVELLERS NETWORK does not accept liability for loss of luggage or other possessions. It is recommended that passengers have their own insurance. Drivers are not permitted to carry lost property. Luggage is restricted to one pack or suitcase or day pack for each booking and subject to the conditions of the Carriage of Goods Act 1979. Collapsible, self-propelled wheelchairs can be carried but electric wheelchairs cannot. A person may negotiate for additional luggage but bikes, sporting or other equipment cannot be carried on coach without payment for excess luggage. 

4.  ITINERARY AND TIMETABLE 

The itinerary described in The Travellers Guide To All Things Magic and the service schedule as advertised as the Magic Timetable is correct at the time of publication and will be adhered to within reason, but may be changed due to weather or safety conditions or at the discretion of Magic Travellers Network.  Changes to itinerary, timetable, pick up times or the use of third party coach operators shall not give the traveller a right of cancellation or refund. MAGIC TRAVELLERS NETWORK and its Agents, are not responsible for any loss or damage resulting from these changes. 

Advertised minimum travel days may not be available year round. Please check relevant seasonal timetables at www.magicbus.co.nz for accurate minimum days when planning your journey. 

5.  RESERVATIONS  

Your travel agent acts on your behalf and monies paid to your agent do not constitute a contract by description between you and MAGIC TRAVELLERS NETWORK. Your travel agent and MAGIC TRAVELLERS NETWORK are independent of each other. Receipt of monies by your agent must be forwarded to MAGIC TRAVELLERS NETWORK otherwise bookings will not be honoured. You should get verification from your travel agent that monies have been forwarded. 

To confirm your booking, full payment is required at the time of booking. 

Passengers under 18 years of age must be accompanied by a parent or legal guardian over 21 years of age.  

Passengers 12 and under are eligible for a 10% discount off the standard price. 

Pick-ups and Drop-offs will be as per advertised in The Travellers Guide To All Things Magic. Other points are at the discretion of the coach driver.  

To guarantee your seat you must reserve at least 24 hours in advance by informing your Agent, by logging into your booking online, or advising the coach driver on the day. 

If you fail to reserve your seat within 24 hours and the coach is full you agree to travel on an alternative day. 

The 24 Hour Seat Guarantee only applies to sectors wholly operated by MAGIC TRAVELLERS NETWORK 

Persons committing an illegal act or contravening New Zealand Health and Safety legislation (being a health danger to themselves or others) will be removed from the tour and no refund will be due.


6.  CONNECTIONS AND THIRD PARTY OPERATORS 

MAGIC TRAVELLERS NETWORK does not accept liability for delays in transit or failure to connect with travellers’ expectations for further connections to any third party operator.   

MAGIC TRAVELLERS NETWORK does not accept liability for other operator’s activities and accommodation or their reliability or safety standards. 

7.  IF YOU HAVE FEEDBACK 

If a problem occurs during your holiday then, in your own best interests you should contact MAGIC TRAVELLERS NETWORK so that steps can be taken to resolve the matter on the spot, there and then. 

8.  PROMOTIONAL PURPOSES 

Photographs of passengers may be used by MAGIC TRAVELLERS NETWORK for promotional purposes only. 

9.  LIABILITY OF MAGIC TRAVELLERS NETWORK 

MAGIC TRAVELLERS NETWORK and any third party operator connecting to or providing travel agency services are independent of each other. MAGIC TRAVELLERS NETWORK as a New Zealand tour operator will only accept bookings from the agent of the traveller on behalf of the traveller on the conditions that MAGIC TRAVELLERS NETWORK will not accept liability for the operations of any agent or third party including personal injury or illness to the traveller, loss of property, loss from delay or inconvenience to the traveller or any person caused by the actions of any third party or agent of the traveller.  

The warranty to the traveller shall only be the warranty of MAGIC TRAVELLERS NETWORK to provide travel services under these conditions of carriage. Where MAGIC TRAVELLERS NETWORK accepts liability for not providing the services contracted under its warranty and elects to replace travel services it shall replace the services but where this cannot be done will refund the purchase price in full to the travel agent of the traveller. 

MAGIC TRAVELLERS NETWORK shall not be liable for any breach or failure to perform any of its obligations under these terms of carriage where such breach or failure is caused by war, civil commotion, hostilities, strike or lock out, act of God, fire, governmental regulations or directions, mechanical breakdowns or any other cause force majeure beyond the reasonable control of MAGIC TRAVELLERS NETWORK. The occurrence of such an event shall not give the traveller a right of cancellation of the contract.